QnAsheet - A generative AI chat system for your website or Manychat chatbot all maintained from a Google Sheet
What’s the cost of people in your business answering the same questions over and over again?
Could your website or Messenger/Instagram/WhatsApp page do that for you...at a fraction of the cost?
NOW WITH GENERATIVE AI
Your website or Messenger chat is available to your customers 24×7. But you can’t always be there to answer questions, and it might not be cost effective to have someone answering questions around the clock either.
QnAsheet allows you to simply enter your questions and answers into a Google Sheet and lets your customers ask questions using natural language.
QnAsheet uses Google’s powerful AI technology to determine the most appropriate answer. It can even continue a conversation and collect information. For example:
- Where are you located?
- When are you open?
- I’d like to know more about your products
But QnAsheet can be used for more than just Frequently Asked Questions. We have developed it so it can integrate with other systems.
Currently we’ve integrated it with Rezdy, a tour and activity booking system so it can get live availability.
For example:
Do you have availability next Wednesday?
When is your next tour?
and with Beds24, a vacation rental channel manager:
For example:
Do you have any vacancy for 3 people from the 10th October for 4 nights?
I’m looking for a place for a week from the 10th of December
QnAsheet is available for Crisp Chat and Manychat for Messenger. Automated installs for both platforms will be released soon. However, we can manually setup a free 14 day trial for you. Just let us know your details via our Contact form or chat with us by clicking on the bottom right.
FREQUENTLY ASKED QUESTIONS (FAQ)
No, our installation creates a Google project in your Google account and updates Dialogflow for you.
Just enter questions and answers in your Google Sheet. Our aim has always been to make it easy for businesses and non technical people to use.
Yes, it won’t touch any of your existing intents or entities but creates new ones from your Google Sheet. If you want to move them to your Google Sheet for ease of maintenance, you can duplicate them in QnAsheet and delete yours manually using the Dialogflow ES Console.
Yes. You can create complex flows to ask more questions based on answers replied. It does this as it fully supports Dialogflow contexts to control the flow of a conversation.
Yes. If you are using an existing Dialogflow ES Agent and had existing fallback and welcome intents, enter them in the Google Sheet first as they will replace your existing ones when being updated.
For Tour Operators we have integrated tour availability with the Rezdy Booking Platform. For example, if someone asks “When is your next tour”, it can respond with the date/time and number of seats available for a particular tour.
We have also integrated it with Beds24, a vacation rental channel manager.
For example:
Do you have any vacancy for 3 people from the 10th October for 4 nights?
I’m looking for a place for a week from the 10th of December
and it will give a list of properties, dates and costs for rental.
We are adding support for other integrations based on demand so please let us know what you would like integrated.
Another benefit of our integrations over Dialogflow webhooks is that the 5 second response restriction is removed!
You can also use Dialogflow ES webhooks to customise responses but the webhook name must be setup using the Dialogflow ES Console.
Setting up webhooks typically requires knowledge of programming. Contact us to discuss your requirements.
It creates a Google Cloud project and Free/Trial Dialogflow ES Edition agent on your Google account. You will not be charged by Google but there are limits on the amount of requests (each question asked and response given is a request) you can make. You can upgrade to Google’s Dialogflow Essentials Edition if your usage grows but for most businesses this is not required. For more information refer to Google’s Dialogflow ES Agent Pricing.
We are still finalising pricing but aim to make it very affordable for businesses of all sizes.
QnAsheet installs a FREE Trial version of Google Dialogflow ES on your Google account.
You will not be charged for this by Google but there are limits on the number of requests (each question asked and response given is a request) you can make and a quota limit of requests per minute. For small to medium businesses, depending on how many requests you get, the free version will be all you need. You can upgrade to Google’s Dialogflow Essentials Edition if your usage grows but for most businesses this is not required. For more information refer to Google’s Dialogflow ES Agent Pricing and Quotas.
QnAsheet works with the Crisp Chat widget. It can work with all 3 versions of Crisp Chat – Basic (Free), Pro and Unlimited. If you are using another chat widget, then either consider changing to Crisp or let us know what chat widget you are currently using. If we have enough interest in that widget we’ll investigate integrating with it.
QnAsheet uses Google’s PaLM2 technology which is the latest Large Language Model (LLM) released by Google that is highly capable in advanced reasoning and multilingual.
Our Google generative AI integration also remembers the history of the conversation so the chat feels very real.
Because QnAsheet uses Google’s trusted Dialogflow system, this ensures your customers get the answers you want them to get, and by combining the latest generative AI capabilities means they can get answers to questions you might not have thought of, plus you get to see those answers and can fine tune them by adding them into QnAsheet as customers ask those questions.
Yes, watch the video below to see how QnAsheet works. If you’re a tour operator, click here to jump to the point in the video where we show how a customer might check live availability for your tour.
The example chat below is from the website of King George Sound Safari, one of our tour operator clients. This is a test site, so feel free to visit that site and chat away as it’s not monitored.
Get a FREE 14 Day Trial
We are currently developing an automated trial for both Crisp and Manychat. If you are interested in a trial or would like to be notified when this is available please contact us and we can set it up for you.
How does QnAsheet work?
Simply enter your questions and answers into a Google Sheet and let your customers ask questions using natural language. QnAsheet uses Google’s powerful AI technology to determine the most appropriate answer.
QnAsheet supports multiple questions and answers for the same question so you can enter the question in different ways which helps train the AI system. By entering multiple answers for the same question adds variety to your automated chat so it doesn’t always give the same answer.
QnAsheet combines the power of Google Sheets and Google’s powerful AI tool Dialogflow ES. Even better, you don’t need to setup Dialogflow. QnAsheet does it for you. All you need to do is enter your questions and answers into a Google Sheet, making for a very visual way of setting up your Q&A’s.
Watch the video below to see how it works. If you’re a tour operator, click here to jump to the point in the video where we show how a customer might check live availability for your tour.
Here's what your customers would see if you use Crisp Chat
The chat on the right is from the website of King George Sound Safari, one of our tour operator clients. This is a test site, so feel free to visit that site and chat away as it’s not monitored. But we might respond from time to time if we happen to be there testing out new features.
It shows a person coming to the chat for the very first time. Then typing next to see when the next tours are departing and the availability.
This uses our Rezdy integration capability where all you need to do is enter your Rezdy product code into a tag like this in your Google Sheet:
%%rezdy-availability|PHWQ1A%%
where PHWQ1A is the Rezdy Product code for their tour.
It also shows an example of a multiple answer for the same/similar question. These are just added into Google Sheets on different columns for the same row. Each row being a question.
If you’re familiar with Dialogflow ES, each Google Sheet row is an Intent.